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error send e-mail with attach excel file .xlsx

Posted: 11 Jan 2012, 01:19
by maurelio
Since yesterday, after an upgrade MSFE and Clamav, all messages sent and received with. XLSX, DOCX and PPTX, are returning with the following error:

Warning: E-mail error detected
Report: MailScanner: Message attempted to kill MailScanner

MailWatch report: Bad Content/Infected

Can anyone help me with this?

Thank you.
MA

Re: error send e-mail with attach excel file .xlsx

Posted: 19 Jan 2012, 20:37
by jestep
Getting the same thing. Fresh install. Copies config from our last server and cannot get any Office 2007+ documents through. Put in a service ticket still waiting to hear back on it.

Re: error send e-mail with attach excel file .xlsx

Posted: 19 Jan 2012, 21:32
by Sarah
This appears to be a bug in a perl module or MailScanner. The workaround is to set "Maximum Archive Depth" to 0 in the MailScanner configuration.

Re: error send e-mail with attach excel file .xlsx

Posted: 13 Mar 2012, 20:57
by rchilson
Thank you Sarah... I had this problem too. The workaround is fine but does anyone know a permanent fix for this?