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Can't download updates for over a month

Posted: 24 Jan 2018, 20:23
by hekg
Hello, i've been receiving these emails daily for over a month.
"Oops: Unable to download: Can't connect to download.configserver.com:443 (timeout)"

What can I do to fix the download issues?
thanks

Re: Can't download updates for over a month

Posted: 24 Jan 2018, 20:54
by Sarah
Either send us an email or create a ticket on our helpdesk with your server IP address so we can check whether your server's IP address is blocked in our firewall.
https://support.configserver.com/