Community forum to discuss cxs.
If you believe that there is a problem with your cxs installation and want support then, as a paid product, you should use the helpdesk after having consulted the documentation.
I have read your advice regarding using the ignore file - but I work at a UK host, and we have a lot of CXS licenses, on servers which host thousands of Magento sites - many of whom use Extendware - nearly all of this company addons are obfuscated and are flagged up:
There is a mechanism for reporting Fingerprint Exploit false-positives. If you are 100% sure that the script is not an exploit, you can submit it using:
cxs --comment "reason it is a false-positive" --force --wttw /path/to/script.file
If you have md5sums that are being "ignored" then you have a configuration problem somewhere and should log a ticket.
Please also be sure that you are not seeing ClamAV Virus false-positives if you are using a set of "UNOFFICIAL" rules that typically do have plenty of false-positives.