From the template /etc/dovecot/conf.d/10-auth.conf
# Disable LOGIN command and all other plaintext authentications unless
# SSL/TLS is used (LOGINDISABLED capability). Note that if the remote IP
# matches the local IP (ie. you're connecting from the same computer), the
# connection is considered secure and plaintext authentication is allowed.
#disable_plaintext_auth = yes
Thanks. We're not really looking to disable the login method, just not block the users. We found that there is a specific regex for these failed logins in lfd, so it does not look like there is any way to bypass this 'error'. It's a tad frustrating as we get a lot of tickets for people blocked by aborted logins.
increase the Enable login failure detection of SMTP AUTH connections ( and POP3 & IMAP ) to at least 5 it looks like you are set as 1, so it blocks after a single failure, which will include an aborted log in by a user and can also happen with internet issues
If you don't want lots of help tickets also set those to be temp blocks for 30 minutes or 1 hour and set the temp to perm block to something like 3 or 4 to permanently block genuine attacks, but automatically unblock user errors. Then inform all your users that if they get blocked to wait 30 mins /1 hour before sending a ticket to help desk.