CSF firewall block ip address in Spam Blacklist Database
Posted: 05 Apr 2022, 10:41
Hello Team Config-server .
We were and still are fans of the Config-server firewall and use this firewall a lot. But recently we have been experiencing a lot of complaints of IP getting blocked from multiple sources and its frequency has been rising . On investigating the incident it was found that many IP's have been blacklisted on site maintaining the Spamhaus ZEN, RATS NoPtr, UCEPROTECTL3 and SORBS Spam respectively.
All the blacklisted IP addresses belonged to service providers who provide broadband to local and corporate customers. Broadband customers who get an IP lease of such a blacklisted IP are unaware of such things. When he tries to connect to Servers or websites which use config-server firewall they are blocked by the firewall cause of IP listed in such blacklist .Convincing them becomes difficult as they start comparing providers who do not use such firewalls or rather providers whose firewalls do not refer to the Spam list database .
Result of this is of course losing a valuable customer . If not losing then we end up adding such IP in the whitelists and providing them access . But such activity ends up in waste of productive man hours of the customer as well as the provider/IT team who is using this kind of firewall.
Our intentions are not to point the drawback which are increasing day by day but to request the config-server team to provide an option of avoiding such spam check database OR an option in config-server firewall which will only check such databases for SMTP/IMAP/POP3 ports only and not SSH or WWW ports due to which users do not lose their productive time in sorting out why the entire access was blocked.
We were and still are fans of the Config-server firewall and use this firewall a lot. But recently we have been experiencing a lot of complaints of IP getting blocked from multiple sources and its frequency has been rising . On investigating the incident it was found that many IP's have been blacklisted on site maintaining the Spamhaus ZEN, RATS NoPtr, UCEPROTECTL3 and SORBS Spam respectively.
All the blacklisted IP addresses belonged to service providers who provide broadband to local and corporate customers. Broadband customers who get an IP lease of such a blacklisted IP are unaware of such things. When he tries to connect to Servers or websites which use config-server firewall they are blocked by the firewall cause of IP listed in such blacklist .Convincing them becomes difficult as they start comparing providers who do not use such firewalls or rather providers whose firewalls do not refer to the Spam list database .
Result of this is of course losing a valuable customer . If not losing then we end up adding such IP in the whitelists and providing them access . But such activity ends up in waste of productive man hours of the customer as well as the provider/IT team who is using this kind of firewall.
Our intentions are not to point the drawback which are increasing day by day but to request the config-server team to provide an option of avoiding such spam check database OR an option in config-server firewall which will only check such databases for SMTP/IMAP/POP3 ports only and not SSH or WWW ports due to which users do not lose their productive time in sorting out why the entire access was blocked.