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digest email (receiving it twice)
Posted: 28 Apr 2021, 12:21
by ausdamo
Hello,
For some reason i’m getting the digest email twice each time it runs (to the same email address0. Where can i check to see how/why this happens and correct it.
Thanks in advance.
Re: digest email (receiving it twice)
Posted: 22 Aug 2021, 07:04
by ausdamo
Is noone else experiencing or able to offer any suggestions on where to look?
Re: digest email (receiving it twice)
Posted: 01 Sep 2021, 18:30
by Sergio
Hi Sarah,
would you be kind to check why the digest is delivered 3 times instead of just one?
It is happening with all the accounts that have set this option to "deliver" in their respective cPanels.
In my own case and maybe it could help you to find the error, in one email received the column at the end show the words:
Deleted, Quarantine
but in the other two emails the "Quarantine" word is an URL that redirects to:
https :// servername:####/cgi/configserver/mailscanner.cgi?action=mc_email&id=XXXXXX-######-X#
Hope this give you a hint to fix this.
Regards,
Sergio
Re: digest email (receiving it twice)
Posted: 01 Sep 2021, 21:03
by Sarah
Please log a ticket on the helpdesk if you'd like help with a specific problem in the MailScanner front-end. Please include details including the relevant configuration settings.
https://support.configserver.com/
Re: digest email (receiving it twice)
Posted: 02 Sep 2021, 06:08
by Sergio
Sure, I will do that.
Sergio
Re: digest email (receiving it twice)
Posted: 08 Sep 2021, 06:45
by Sergio
THANK YOU!
I can confirm that the new Mail Digest update fixed this issue.
Best Regards,
Sergio
Re: digest email (receiving it twice)
Posted: 16 Sep 2021, 07:11
by ausdamo
Today's update did indeed fix the issue. So glad.
Unrelated: Trying to open Private Messages results in a 500 error.
ucp.php?i=pm&folder=inbox
Re: digest email (receiving it twice)
Posted: 16 Sep 2021, 07:53
by Sarah
Private messages are not enabled on this forum.