Reseller access
Posted: 07 Nov 2018, 12:23
Only a certain reseller does not have access to the Configserver Firewall plugin.
As I did not find any problem that could cause this, I contacted cPanel support. And it looks like there's a bug. Here is the answer from cPanel support:
"At this time, all reseller privileges for ablhostc are configured correctly to allow access to the ConfigServer interface, however I do see that ConfigServer is still preventing the users access.
I manually checked the ConfigServer configuration files, and I see that ablhostc is listed correctly according to the ConfigServer rules:
=====
# grep ablhostc /etc/csf/csf.resellers
ablhostc::0:USE,UNBLOCK,GREP
=====
In this instance, there may be an issue with the ConfigServer software, which is preventing it from reading the line containing ablhostc. I would recommend reaching out to ConfigServer directly so they can assist you with further diagnosing their software."
As I did not find any problem that could cause this, I contacted cPanel support. And it looks like there's a bug. Here is the answer from cPanel support:
"At this time, all reseller privileges for ablhostc are configured correctly to allow access to the ConfigServer interface, however I do see that ConfigServer is still preventing the users access.
I manually checked the ConfigServer configuration files, and I see that ablhostc is listed correctly according to the ConfigServer rules:
=====
# grep ablhostc /etc/csf/csf.resellers
ablhostc::0:USE,UNBLOCK,GREP
=====
In this instance, there may be an issue with the ConfigServer software, which is preventing it from reading the line containing ablhostc. I would recommend reaching out to ConfigServer directly so they can assist you with further diagnosing their software."