Quarantine Release Fails

[skanwhost2]

When I try to release a file from quarantine I receive the following error:

Release: error (unable to add recipient [usr@domain.com]: Invalid response code received from server)

This process had always worked and I just recently started receiving this error. I have not made any changes to MailScanner it is a new install.

Has anyone else seen this issue?

Thanks, Sydney

[mikelegg]

I just started having this problem as well.

[Sarah]

Check the file /usr/local/cpanel/whostmgr/docroot/cgi/mailwatch/conf.php for this line:

Code: Select all

define(QUARANTINE_FROM_ADDR, 'postmaster@[hostname]'); 

Try changing it to a "real" email address rather than postmaster @ your server's hostname.

If that doesn't work, check the setting for this line:

Code: Select all

define(QUARANTINE_USE_SENDMAIL, false);

and try changing it to true instead of false.