HOW TO: Whitelist intenal cpanel emails

[DigitalEssence]

Hi,

I've noticed that the cPanel disk usage emails sent to hosted clients were all marked as low spam.

The emails were sent from cpanel@local-domain-name with a client IP of 127.0.0.1 and tripped the KAM_MAILBOX2 rule with a score of 6.25.

The KAM_MAILBOX2 rule relates to Mailbox Quota Phishing Scams.

How do I stop internal cpanel emails from triggering this rule while keeping the score as it is to stop real phishing scams?

I've searched and dug about a bit but can't find anything to even get me started.

many thanks,

[Metro2]

Did you ever find a good trick for this? I'm running into the same issue and can't seem to come up with one.

[DigitalEssence]

Hi, Sadly I didn't and I've since moved to Direct Admin due to the rising cPanel licence costs.

[Metro2]

Thanks for the reply.

[Sergio]

In cPanel, you can do the following:
- In mail control add the domain to the white list, so, it will not be checked for spam; or
- Create an antispam rule to decrease the rule points for this specific email address and subject.

Sergio

[Metro2]

Hi Sergio. Thanks for the response and advice. For some reason I never received (or maybe I just missed) notification that you replied here, and I'm just revisiting this issue again today.

I'm not sure that the method you suggested would be right for my servers' environments, since I run a small shared hosting service and would need to whitelist around 400 cpanel@userdomain emails and/or create a large number of rules somewhere. (Please correct me if I'm wrong on that last bit). And there's this advisement from ConfigServer , which if I'm reading correctly, seems to point to resource / mail slowdown issues if I were to create that many filters.