On several other servers with the same configuration, however, these entries are not present. We do not define these entries with automation tools, and cPanel has no idea from where these entries are coming from.
Can someone here in the forums point us in the right direction?
That will happen if you install csf before installing cpanel. If you edit csf.conf and change GENERIC = "1" to GENERIC = "0" and then run the following to update csf it should recreate those entries:
Thank you very much for your answer.
We tried it on one of our servers and it worked. The thing we notice is after running csf -uf, the GENERIC option is gone from the config file. Moreover, on servers where the cPanel entries are present, there is no GENERIC in the config file. On servers were GERERIC is present, there are no cPanel entries.
Is that normal behavior?