Oops: Unable to download: Can't connect to download.configserver.com:443 (Connection timed out)

[cautery]

Getting this error every day....

Oops: Unable to download: Can't connect to download.configserver.com:443 (Connection timed out)

If I check updates from the WHM CDF+LFD plugin, it checks and says no update. Says I have latest.

I have the download and license IPs listed properly in ALLOW and IGNORE.

This should not be happening, and wasn't. Now it is, no changes.

Did they change the IP addresses?

[Sarah]

Please either log a ticket on the helpdesk or send us an email with your IP address so we can check whether it is blocked in our firewall.

[cautery]

OK, I was unaware that there was a "Helpdesk" to which I was authorized to send a ticket.
And I am unaware of the proper email address.... I will do some searching.

Thanks!

[Sarah]

sales@waytotheweb.com

[cautery]

sales@waytotheweb.com

Thank you. Email sent.