Disabling IMAP LFD for a single user

[Thierry]

Hi
Is it possible to disable login failure detection of IMAP in the CSF configuration for a particular user?

I would like to make sure login failure in a single account do not add the user IP to a deny list.

Some customers just don’t understand why they are blocked, but it might be an old ipod in their network trying to continually connect with an old password.

[marcele]

Your best bet is to enable the messenger service. Then you can have links in the messenger templates explaining why they are banned and what they can do to correct it.