ModSecurity: Access denied with code 200, [Rule: 'REQUEST_COOKIES|!REQUEST_COOKIES

[redmondsau]

I hoping someone can offer some advice.

I have a client who has been blocked from his own site 2 times in the last 2 weeks. Both times he was making updates to Woocommerce products. He had been able to make changes for probably about 30 mins before he lost connection.

A part of the block email is below:

211.29.242.32] ModSecurity: Access denied with code 200, [Rule: 'REQUEST_COOKIES|!REQUEST_COOKIES:/__utm/|REQUEST_COOKIES_NAMES|ARGS_NAMES|ARGS|XML:/*' '@rx (?:;|\{|\||\|\||&|&&|\n|\r|\$\(|\$\(\(|`|\${|<\(|>\(|\(\s*\))\s*(?:{|\s*\(\s*|\w+=(?:[^\s]*|\$.*|\$.*|<.*|>.*|\'.*\'|\".*\")\s+|!\s*|\$)*\s*(?:'|\")*(?:[\?\*\[\]\(\)\-\|+\w'\"\./\\\\]+/)?[\\\\'\"]*(?:s[\\\\'\"]*(?:e[\\\\'\"]*(?:t[\\\\'\"]*(?:(?:f[\\\\'\"]*a[\\\\'\"]*c[\\\\'\"]*l[\\\\'\"]*)?(?:\s|<|>).*|e[\\\\'\"]*n[\\\\'\"]*v|s[\\\\'\"]*i[\\\\'\"]*d)|n[\\\\'\"]*d[\\\\'\"]*m[\\\\'\"]*a[\\\\'\"]*i[\\\\'\"]*l|d[\\\\'\"]*(?:\s|<|>).*)|h[\\\\'\"]*(?:\.[\\\\'\"]*d[\\\\'\"]*i[\\\\'\"]*s[\\\\'\"]*t[\\\\'\"]*r[\\\\'\"]*i[\\\\'\"]*b|u[\\\\'\"]*t[\\\\'\"]*d[\\\\'\"]*o[\\\\'\"]*w[\\\\'\"]*n|(?:\s|<|>).*)|o[\\\\'\"]*(?:(?:u[\\\\'\"]*r[\\\\'\"]*c[\\\\'\"]*e|r[\\\\'\"]*t)[\\\\'\"]*(?:\s|<|>).*|c[\\\\'\"]*a[\\\\'\"]*t)|c[\\\\'\"]*(?:h[\\\\'\"]*e[\\\\'\"]*d|p[\\\\'\"]*(?:\s|<|>).*)|t[\\\\'\"]*r[\\\\'\"]*i[\\\\'\"]*n[\\\\'\"]*g[\\\\'\"]*s|(?:l[\\\\'\"]*e[\\\\'\"]*e|f[\\\\'\"]*t)[\\\\'\"]*p|y[\\\\'\"]*s[\\\\'\"]*c[\\\\'\"]*t[\\\\'\"]*l|u[\\\\'\"]*(?:(?:\s|<|>).*|d[\\\\'\"]*o)|d[\\\\'\"]*i[\\\\'
\"]*f[\\\\'\"]*f|s[\\\\'\"]*h|v[\\\\'\"]*n)|p[\\\\'\"]*(?:k[\\\\'\"]*(?:g(?:(?:[\\\\'\"]*_)?[\\\\'\"]*i[\\\\'\"]*n[\\\\'\"]*f[\\\\'\"]*o)?|e[\\\\'\"]*x[\\\\'\"]*e[\\\\'\"]*c|i[\\\\'\"]*l[\\\\'\"]*l)|t[\\\\'\"]*a[\\\\'\"]*r(?:[\\\\'\"]*(?:d[\\\\'\"]*i[\\\\'\"]*f[\\\\'\"]*f|g[\\\\'\"]*r[\\\\'\"]*e[\\\\'\"]*p))?|a[\\\\'\"]*(?:t[\\\\'\"]*c[\\\\'\"]*h[\\\\'\"]*(?:\s|<|>).*|s[\\\\'\"]*s[\\\\'\"]*w[\\\\'\"]*d)|r[\\\\'\"]*i[\\\\'\"]*n[\\\\'\"]*t[\\\\'\"]*(?:e[\\\\'\"]*n[\\\\'\"]*v|f[\\\\'\"]*(?:\s|<|>).*)|y[\\\\'\"]*t[\\\\'\"]*h[\\\\'\"]*o[\\\\'\"]*n(?:[\\\\'\"]*(?:3(?:[\\\\'\"]*m)?|2))?|e[\\\\'\"]*r[\\\\'\"]*(?:l(?:[\\\\'\"]*(?:s[\\\\'\"]*h|5))?|m[\\\\'\"]*s)|(?:g[\\\\'\"]*r[\\\\'\"]*e|f[\\\\'\"]*t)[\\\\'\"]*p|(?:u[\\\\'\"]*s[\\\\'\"]*h|o[\\\\'\"]*p)[\\\\'\"]*d|h[\\\\'\"]*p(?:[\\
\\'\"]*[57])?|i[\\\\'\"]*n[\\\\'\"]*g|s[\\\\'\"]*(?:\s|<|>).*)|n[\\\\'\"]*(?:c[\\\\'\"]*(?:\.[\\\\'\"]*(?:t[\\\\'\"]*r[\\\\'\"]*a[\\\\'\"]*d[\\\\'\"]*i[\\\\'\"]*t[\\\\'\"]*i[\\\\'\"]*o[\\\\'\"]*n[\\\\'\"]*a[\\\\'\"]*l|o[\\\\'\"]*p[\\\\'\"]*e[\\\\'\"]*n[\\\\'\"]*b[\\\\'\"]*s[\\\\'\"]*d)|(?:\s|<|>).*|a[\\\\'\"]*t)|e[\\\\'\"]*t[\\\\'\"]*(?:k[\\\\'\"]*i[\\\\'\"]*t[\\\\'\"]*-[\\\\'\"]*f[\\\\'\"]*t[\\\\'\"]*p|(?:s[\\\\'\"]*t|c)[\\\\'\"]*a[\\\\'\"]*t|(?:\s|<|>).*)|s[\\\\'\"]*(?:l[\\\\'\"]*o[\\\\'\"]*o[\\\\'\"]*k[\\\\'\"]*u[\\\\'\"]*p|t[\\\\'\"]*a[\\\\'\"]*t)|(?:a[\\\\'\"]*n[\\\\'\"]*o|i[\\\\'\"]*c[\\\\'\"]*e)[\\\\'\"]*(?:\s|<|>).*|(?:o[\\\\'\"]*h[\\\\'\"]*u|m[\\\\'\"]*a)[\\\\'\"]*p|p[\\\\'\"]*i[\\\\'\"]*n[\\\\'\"]*g)|r[\\\\'\"]*(?:e[\\\\'\"]*(?:(?:p[\\\\'\"]*(?:l[\\\\'\"]*a[\\\\'\"]*c[\\\\'\"]*e|e[\\\\'\"]*a[\\\\'\"]*t)|n[\\\\'\"]*a[\\\\'\"]*m[\\\\'\"]*e)[\\\\'\"]*(?:\s|<|>).*|a[\\\\'\"]*l[\\\\'\"]*p[\\\\'\"]*a[\\\\'\"]*t[\\\\'\"]*h)|m[\\\\'\"]*(?:(?:d[\\\\'\"]*i[\\\\'\"]*r[\\\\'\"]
*)?(?:\s|<|>).*|u[\\\\'\"]*s[\\\\'\"]*e[\\\\'\"]*r)|u[\\\\'\"]*b[\\\\'\"]*y(?:[\\\\'\"]*(?:1(?:[\\\\'\"]*[89])?|2[\\\\'\"]*[012]))?|(?:a[\\\\'\"]*r|c[\\\\'\"]*p|p[\\\\'\"]*m)[\\\\'\"]*(?:\s|<|>).*|n[\\\\'\"]*a[\\\\'\"]*n[\\\\'\"]*o|o[\\\\'\"]*u[\\\\'\"]*t[\\\\'\"]*e|s[\\\\'\"]*y[\\\\'\"]*n[\\\\'\"]*c)|t[\\\\'\"]*(?:c[\\\\'\"]*(?:p[\\\\'\"]*(?:t[\\\\'\"]*r[\\\\'\"]*a[\\\\'\"]*c[\\\\'\"]*e[\\\\'\"]*r[\\\\'\"]*o[\\\\'\"]*u[\\\\'\"]*t[\\\\'\"]*e|i[\\\\'\"]*n[\\\\'\"]*g)|s[\\\\'\"]*h)|r[\\\\'\"]*a[\\\\'\"]*c[\\\\'\"]*e[\\\\'\"]*r[\\\\'\"]*o[\\\\'\"]*u[\\\\'\"]*t[\\\\'\"]*e(?:[\\\\'\"]*6)?|e[\\\\'\"]*(?:l[\\\\'\"]*n[\\\\'\"]*e[\\\\'\"]*t|e[\\\\'\"]*(?:\s|<|>).*)|i[\\\\'\"]*m[\\\\'\"]*e[\\\\'\"]*(?:o[\\\\'\"]*u[\\\\'\"]*t|(?:\s|<|>).*)|a[\\\\'\"]*(?:i[\\\\'\"]*l(?:[\\\\'\"]*f)?|r[\\\\'\"]*(?:\s|<|>).*)|o[\\\\'\"]*(?:u[\\\\'\"]*c[\\\\'\"]*h[\\\\'\"]*(?:\s|<|>).*|p))|u[\\\\'\"]*(?:n[\\\\'\"]*(?:l[\\\\'\"]*(?:i[\\\\'\"]*n[\\\\'\"]*k[\\\\'\"]*(?:\s|<|>).*|z[\\\\'\"]*m[\\\\'\"]*a)|c[\\\\
'\"]*o[\\\\'\"]*m[\\\\'\"]*p[\\\\'\"]*r[\\\\'\"]*e[\\\\'\"]*s[\\\\'\"]*s|a[\\\\'\"]*m[\\\\'\"]*e|r[\\\\'\"]*a[\\\\'\"]*r|s[\\\\'\"]*e[\\\\'\"]*t|z[\\\\'\"]*i[\\\\'\"]*p|x[\\\\'\"]*z)|s[\\\\'\"]*e[\\\\'\"]*r[\\\\'\"]*(?:(?:a[\\\\'\"]*d|m[\\\\'\"]*o)[\\\\'\"]*d|d[\\\\'\"]*e[\\\\'\"]*l)|l[\\\\'\"]*i[\\\\'\"]*m[\\\\'\"]*i[\\\\'\"]*t[\\\\'\"]*(?:\s|<|>).*)|m[\\\\'\"]*(?:y[\\\\'\"]*s[\\\\'\"]*q[\\\\'\"]*l(?:[\\\\'\"]*(?:d[\\\\'\"]*u[\\\\'\"]*m[\\\\'\"]*p(?:[\\\\'\"]*s[\\\\'\"]*l[\\\\'\"]*o[\\\\'\"]*w)?|h[\\\\'\"]*o[\\\\'\"]*t[\\\\'\"]*c[\\\\'\"]*o[\\\\'\"]*p[\\\\'\"]*y|a[\\\\'\"]*d[\\\\'\"]*m[\\\\'\"]*i[\\\\'\"]*n|s[\\\\'\"]*h[\\\\'\"]*o[\\\\'\"]*w))?|(?:(?:o[\\\\'\"]*u[\\\\'\"]*n|u[\\\\'\"]*t)[\\\\'\"]*t|v)[\\\\'\"]*(?:\s|<|>).*)|x[\\\\'\"]*(?:z[\\\\'\"]*(?:(?:[ef][\\\\'\"]*)?g[\\\\'\"]*r[\\\\'\"]*e[\\\\'\"]*p|d[\\\\'\"]*(?:i[\\\\'\"]*f[\\\\'\"]*f|e[\\\\'\"]*c)|c[\\\\'\"]*(?:a[\\\\'\"]*t|m[\\\\'\"]*p)|l[\\\\'\"]*e[\\\\'\"]*s[\\\\'\"]*s|m[\\\\'\"]*o[\\\\'\"]*r[\\\\'\"]*e|(?:\s|<|>)
.*)|a[\\\\'\"]*r[\\\\'\"]*g[\\\\'\"]*s|t[\\\\'\"]*e[\\\\'\"]*r[\\\\'\"]*m|x[\\\\'\"]*d[\\\\'\"]*(?:\s|<|>).*)|z[\\\\'\"]*(?:(?:[ef][\\\\'\"]*)?g[\\\\'\"]*r[\\\\'\"]*e[\\\\'\"]*p|c[\\\\'\"]*(?:a[\\\\'\"]*t|m[\\\\'\"]*p)|d[\\\\'\"]*i[\\\\'\"]*f[\\\\'\"]*f|i[\\\\'\"]*p[\\\\'\"]*(?:\s|<|>).*|l[\\\\'\"]*e[\\\\'\"]*s[\\\\'\"]*s|m[\\\\'\"]*o[\\\\'\"]*r[\\\\'\"]*e|r[\\\\'\"]*u[\\\\'\"]*n|s[\\\\'\"]*h)|o[\\\\'\"]*(?:p[\\\\'\"]*e[\\\\'\"]*n[\\\\'\"]*s[\\\\'\"]*s[\\\\'\"]*l|n[\\\\'\"]*i[\\\\'\"]*n[\\\\'\"]*t[\\\\'\"]*r)|w[\\\\'\"]*(?:h[\\\\'\"]*o[\\\\'\"]*(?:a[\\\\'\"]*m[\\\\'\"]*i|(?:\s|<|>).*)|g[\\\\'\"]*e[\\\\'\"]*t|3[\\\\'\"]*m)|v[\\\\'\"]*i[\\\\'\"]*(?:m[\\\\'\"]*(?:\s|<|>).*|g[\\\\'\"]*r|p[\\\\'\"]*w)|y[\\\\'\"]*u[\\\\'\"]*m)\b'] [id "932105"] [msg "Remote Command Execution: Unix Command Injection"] [logdata "Matched Data: | "Top found within "Fragile" - Tear & Stick Label, 75mm x 50mm 500/Roll (min. purchase 2 rolls) | "Heavy" - Tear & Stick Label, 75mm x 50mm 500/Roll (min.
purchase 2 rolls) | "This Side Up" - Tear & Stick Label, 75mm x 50mm 500/Roll (min. purchase 2 rolls) | "Top Load Only" - Tear & Stick Label, 75mm x 50mm 500/Roll (min. purchase 2 rolls): "Fragile" - Tear & Stick Label, 75mm x 50mm 500/Roll (min. purchase 2 rolls) | "Heavy" - Tear & Stick Label, 75mm x 50mm 500/Roll (min. purchase 2 rolls) ..."] [severity "CRITICAL"] [tag "application-multi"] [tag "language-shell"] [tag "platform-unix"] [tag "attack-rce"] [tag "paranoia-level/1"] [tag "OWASP_CRS"] [tag "capec/1000/152/248/88"] [tag "PCI/6.5.2"] [hostname "www.XXXX.com.au"] [uri "/wp-admin/admin-ajax.php?_fs_blog_admin=true"], referer:
https://www.XXXX.com.au/wp-admin/post.p ... sic-editor

If anyone can offer come advice on what might be causing this and how to avoid it.

Thanks

[marcele]

That site is storing cookie information that your modsecurity rules think are a "Remote Command Execution: Unix Command Injection". You need to disable that rule for the site or figure out what is dropping that cookie and remove it (if its an addon).

[Sergio]

@redmondsau,
tell your customer to disable ModSecurity inside cPanel each time she/he works on the site and enable it when finishing to work on the site.
Advice that if she/he forgets to turn ModSecurity ON, the site will be hacked.