Spam appears blocked, but user receives all the spam.

[Activex]

Hello!

I can see from the WHM that Mailscanner Front-End shows (in black) the blocked spam, however the user receives all blocked spam emails in their email account.

Can someone tell me how to fix it?

Thank you!

[Sarah]

Have you checked these knowledgebase articles?

https://support.configserver.com/en/kno ... elete-spam

https://support.configserver.com/en/kno ... t-is-wrong

Regards,
Sarah

[Activex]

Hello Sarah!
It seems to work now.
Thank you!