Warning: E-mail error detected

[Teddy Rogers]

My server updated itself to WHM 11.34.0 a couple of days ago and ever since I have been receiving MailScanner warnings and finding many, many undelivered emails in MailWatch as "Bad Content/Infected". In fact it seems every email from IP.Board is not being delivered. Most emails I receive from the server about this contain:

Our virus detector failed to completely analyse a message you sent:-
To: ?????
Subject: ?????
Date: ?????
Any parts of the message that could not be analysed will not have been delivered.

If you are using Microsoft Outlook, we strongly recommend you change your outgoing message format from "Rich Text" to "HTML" or "Plain Text".

1) Click on the "Tools" menu and choose "Options..."
2) Go to the "Mail Format" tab
3) For message format, select "HTML" or "Plain text"
4) Click OK

The virus detector said this about the message:
Report: Report: MailScanner: Message attempted to kill MailScanner

To resolve this issue I have tried the following:

MailScanner Performance -> File Attachment checking -> Disabled
MailScanner Configuration -> Maximum Archive Depth -> 0

None of these changes have worked. Are there any other suggestions for resolving this issue please?

Ted.

[mauinet]

I have the same errors occurring on different servers. Have you received an answer yet or figured out how to fix it?

Thanks much,
TR

[Sarah]

This problem should be fixed in the latest version of Mailscanner. If the update doesn't fix the issue on your servers, please log a ticket on the helpdesk so we can investigate.

[Teddy Rogers]

Thank you for the information but which version of Mailscanner is it fixed in... v4.84.5?

Ted.

[Sarah]

It's in the latest version of our installer script, version 2.87. Please see this blog entry.

[Teddy Rogers]

I turned MailScanner back on, it seems to be working okay again. Thank you...

Ted.