Mailscanner does not deliver some attachments

[imniclas]

Hello

Today a coustomer reported that he can not receive e-mails that have attached files such as *.docx and *.xlsx
All other attachments such as .pdf and .doc is working just fine.

When someone is sending an e-mail with .xlsx file it goes straight into Pending Queue in cmq. After a while the sender gets an email saying;

Our virus detector failed to completely analyse a message you sent:-
To: ****@*******.com
Subject: test with docx
Date: Wed Jun 13 12:08:23 2012
Any parts of the message that could not be analysed will not have been delivered.

If you are using Microsoft Outlook, we strongly recommend you change your outgoing message format from "Rich Text" to "HTML" or "Plain Text".

1) Click on the "Tools" menu and choose "Options..."
2) Go to the "Mail Format" tab
3) For message format, select "HTML" or "Plain text"
4) Click OK

The virus detector said this about the message:
Report: Report: MailScanner: Message attempted to kill MailScanner


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MailScanner
Email Virus Scanner

I have Mailscanner installed from you on many other servers and they are working just fine. I can't figure out what is wrong. All servers seems to have same config.

Any adivce?

Kind regards,
Nick

[Sarah]

This issue should be fixed by setting "Maximum Archive Depth" to 0 in the MailScanner configuration.

Regards,
Sarah

[imniclas]

Thanks Sarah!
Works like a charm!

Best regards,
Nick