Account filtering

[docbreed]

Our User Level Filtering and Account level Filtering options from cpanel does not work. I suspect a relation to Mailscanner. Can anyone help?

Jeremy Wauters

[sawbuck]

Can you be more specific?

[docbreed]

When a client logs into their cpanel. there is two icons called 'Account Level Filtering' and 'User Level Filtering'. The rules are not working when applied there.

[sawbuck]

This thread although old seems to suggest they should work. Can't say I've been able to make it happen.

viewtopic.php?t=2290

[docbreed]

It turns out that the exim config file has my staticroutes before the account level filtering.

I wonder how strict the exim config is if i relocate the staticroutes under account level filtering.

[sawbuck]

If you reorder them and restart Exim using the Advanced Editor in WHM it will output whether exim.conf is properly configured.

[docbreed]

did it and restarted. my staticroutes broke

[sawbuck]

You might consider putting in a ticket with cPanel. Although they don't directly support MS you might be able to get some additional information.

[minadreapta]

sorry to bump this thread but i have the same problem and recently (after upgrading cPanel to the latest 11.34 stable) i noticed in cPanel this message when adding a new filter:
"This feature requires the "spamassassin" option and is not enabled on your account" - it is written in red colour in the "Edit a Filter for All Mail on Your Account" in cPanel.

It seems that Account Level Filtering and User Level Filtering is not working anymore if spamassassin is stopped?

[Sarah]

sorry to bump this thread but i have the same problem and recently (after upgrading cPanel to the latest 11.34 stable) i noticed in cPanel this message when adding a new filter:
"This feature requires the "spamassassin" option and is not enabled on your account" - it is written in red colour in the "Edit a Filter for All Mail on Your Account" in cPanel.

It seems that Account Level Filtering and User Level Filtering is not working anymore if spamassassin is stopped?

I did some testing and it seems that user level filtering does still work, even though it says it requires spamassassin. But I couldn't get account level filtering to work. There is no reason why spamassassin should be required for these features, so I suggest you contact cPanel to find out what the problem is.

Regards,
Sarah