User Disabled Spam

Discuss our MailScanner install script and MailScanner itself
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marksmeed
Junior Member
Posts: 2
Joined: 13 May 2011, 15:31

User Disabled Spam

Post by marksmeed »

Dear Team,

A user of mine has requested that spam filtering be turned of for all of their accounts. I used MailScanner and configured their account accordingly. However, some people emailing them are complaining that their emails are still being rejected as spam!

The settings on their account are:

no Deliver Deliver no yes
[1] [2] [3] [4] [5]

Can you please advise me on how I can correct this.

Kindest Regards,


Mark
Sarah
Moderator
Posts: 934
Joined: 09 Dec 2006, 22:49

Re: User Disabled Spam

Post by Sarah »

Please see this FAQ:
http://www.configserver.com/techfaq/index.php?faqid=17

Also, are you certain it is *MailScanner* that is identifying these emails as spam? It could also be that the sender is listed in an RBL and it is being rejected by exim. You need to check the exim log and/or MailWatch to find out exactly what is happening.

Regards,
Sarah
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